1. Introduction & Legal Framework

Welcome to Camfort Mall. We respect your privacy and are committed to protecting your personal data in strict compliance with the Data Protection Act, 2012 (Act 843) of the Republic of Ghana. This policy explains how we collect, use, and safeguard the information you provide when using our digital product catalog and finalizing orders off-platform.

2. Information We Collect

Because Camfort Mall operates as a catalog where payments and finalizations are handled externally, we only collect information necessary to facilitate your order. This may include:

• Identity & Contact Data: Your name, phone number (such as WhatsApp), and email address.
• Delivery Data: Physical address, GPS coordinates (e.g., GhanaPostGPS), or preferred drop-off locations.
• Transaction Intent Data: Details of the items you wish to purchase from our catalog framework.

Note: We do not collect or store credit card numbers, Mobile Money PINs, or direct bank login credentials on our website.

3. How We Use Your Information

We process your data strictly for legitimate business purposes, which include:

• Connecting with you via WhatsApp or phone to confirm stock, pricing, and delivery parameters.
• Coordinating logistics with third-party delivery agents to ensure your items reach you securely.
• Verifying off-platform payments (Mobile Money or Bank Transfers) to finalize your order.
• Responding to your customer support inquiries or return requests.

4. Data Security Safeguards

We implement appropriate technical and organizational measures to prevent unauthorized access, loss, or damage to your personal data. While your primary interactions regarding payments occur off-platform, any data submitted through our web framework is encrypted and restricted solely to authorized Camfort Mall personnel.

5. Data Disclosure & Sharing

We will not sell, rent, or unlawfully disclose your personal data to third parties. We only share necessary delivery information (such as your name and address) with vetted local couriers and logistics partners to fulfill your order. We may also disclose data if legally required by Ghanaian law enforcement or regulatory authorities.

6. Your Rights as a Data Subject

Under Ghana’s Data Protection Act, you possess specific rights regarding your personal information. You have the right to:

• Access: Request details about the personal data we hold about you.
• Rectification: Request correction of inaccurate or outdated delivery or contact information.
• Erasure: Request the deletion of your data once your transaction is complete and there is no legal requirement for us to retain it.

To exercise these rights, please contact our support team directly. If you feel your data has been mishandled, you also maintain the right to lodge a formal complaint with the Data Protection Commission (DPC) of Ghana.

7. Data Retention

We will retain your personal data only for as long as is necessary to fulfill the purposes for which it was collected, resolve disputes, and comply with our legal obligations under Ghanaian law. After this period, your data will be securely deleted or anonymized.